PROPERTY RESTORATION

• What steps we take
• Stop the damage
• Mitigation
• Rebuild the Dream
• Steps the owner should take
• What it might cost
• What we charge
  

First Step - Stop the Damage from getting worse

• Within hours of us being notified of a problem we have called the tenant, assessed the problem and told them to call their tenant insurance in case it's needed.  Most losses are not tenant caused, but they may need housing during the interim and in most cases that is covered by their insurance.
• We will send a vendor to diagnose, and stop any additional damage. 
• We will email you with information and instructions to contact your insurance company and begin a claim.  See below

Second Step - Mitigation

• If needed, we will call a mitigation company to test the damaged area and give an estimate of the mitigation costs. 
• The cost for this varies depending on the cause and severity of the problem, anywhere from $1,500.00 for minimal damage to $4,000.00 for more severe damage.  And this cost often increases as they dig into the damage.
• We will send you and your insurance adjuster the mitigation report (with pictures) and the estimate.
• You will need to sign documents via docusign once the estimate for the mitigation is accepted.
• We have worked with various mitigation companies and have sent out the most economical and effective mitigation company first.  We do not suggest trying to get multiple bids for mitigation, time is of the essence.
• Once the mitigation begins we will receive daily reports that can be passed on to you or your insurance adjuster if requested.
• The final mitigation report will be sent to you and your insurance adjuster.
• Your insurance adjuster should have sent us the insurance report.
• We review both reports and determine what repairs need to be done.

Final Step - Rebuild the Dream

This step varies widely depending on the situation and the damage done and mitigation required.  But a few things remain the same:

• We will contact you with the list of needed repairs and our plan of action to get your input.  This could include choosing finishes, colors, flooring, etc.
• We will send out our preferred vendors for estimates
• We will share these estimates with the insurance company.  That is who does the approval of costs, not the owner in an insurance situation. 
• Once approved your insurance adjuster’s first quoted amount will more than likely be changed at this time if needed.
• Once estimates are approved we move forward with scheduling the work as efficiently as possible to get your property back to normal.
  

• Contact your insurance agent and start a claim as soon as possible if that is our suggestion.
• Be sure to ask about your coverage, deductibles and verify you have loss of rent income coverage as we may need to waive or discount rent for the tenant if the event affects habitability.
• Give your insurance company our contact information:
• Your assigned Maintenance Coordinator’s name
• phone 503-533-2121
• email main@hollandprop.com
• Send us your adjuster’s name, contact information, insurance company name and claim number
• Check your email frequently throughout the process. 
• Approve or deny estimates and sign documents as quickly as possible.
• Ask questions if you don’t understand something.  We are here to help.
• When you receive your insurance check add those funds to the property account through your owner’s portal so we can pay the vendors.
• Notify our maintenance coordinator when funds have been deposited to your property account
  

This is completely dependent on each individual situation.  We have had events cost everything from $2,000.00 - $50,000.00.  Please know we will be as transparent and communicative as possible throughout the entire process and you will receive estimates and costs of the work done in each phase.

Most catastrophic events we have handled have been covered by the owner's or tenant's insurance.  Everyone has different insurance with different levels of coverage and deductibles so check on yours to be sure it is appropriate before the need arises.

This is not a process that happens frequently.  In fact even though we manage over 700 properties we typically handle only a handful of insurance claims per year.  This is more involved than a general or routine maintenance work order and therefore is one of the ‘additional services’ we offer and comes with a charge of 10% of the bills with a minimum of $300.00.  If the repair is being paid by your insurance company they will most likely cover our fee as well.

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Check out our Frequently Asked Questions page to find out more about other questions you may have regarding our service.

You may also be interested in our Standards and Cleaning  page to make sure you know what needs to get done while repairing your property for rent again.