NEW TENANT WELCOME PACKET

WELCOME TO YOUR NEW HOME!

We know there are a lot of choices in property management companies, so "Thank You" for putting your trust in us. This handbook is to inform you of important information and policies while renting from us.

• Rent is due on the 1st of each month and may be paid online on the tenant portal, mailed or delivered to the drop box at our office at 5295 NE Elam Young Pkwy, Suite 110, Hillsboro, OR 97124
• Rent may be paid by personal check, cashier’s check, money orders, or online through the tenant portal as approved by Holland Properties, Inc. Make all payments out to Holland Properties, Inc.0+
• Be sure that your name and property address are noted on your payment to ensure that you are properly credited.
• Be sure to fill out all blanks on Money Orders. Holland Properties, Inc is not responsible for any incompletely filled out money orders. Save your receipts in case your payment gets lost in the mail.
• Late Fees: They are applied to all accounts on the 6th of the month. Rents must be received no later than the 5th, no exceptions.
• If you are paying your rent after the 10th of the month, your rent must be paid in CERTIFIED FUNDS.
• All checks returned unpaid by the bank will be charged a NSF PLUS a late fee if new payment is received after the 5th.
  

Emergency Maintenance:

• If you have an emergency maintenance request that cannot wait until normal business hours, call our emergency maintenance line at: (503) 533-2121 and follow the prompts.
• An emergency maintenance call is defined as: fire, flood, or any dangerous or hazardous situation. Call 911 FIRST if the situation warrants it and then our emergency hotline.
• An emergency is NOT a minor leak, or a noisy neighbor, etc… False reports may be charged to you as the tenant.
• If there is a leak, STOP the water source by turning off the water valve. If you cannot locate the valve, call the emergency line or 911.
• If there is an electrical problem, turn OFF the breaker serving that area.
• Please note that you are responsible for attempting to stop further damage.
  

Water Damage and Mold Prevention

• Make sure to dry off floors after each bath or shower;  Ensure shower curtains are inside the tub or the doors are completely closed.
• Keep the bath vent fan on while showering or bathing and keep it going for at least 15-20 minutes afterwards to help clear the moisture. If you do not have a vent fan, open the window during the shower and for at least an hour afterwards.
• Frequent cleaning will help keep mildew at bay. Use a mildew killing cleaner for best results.
• You received a copy of the “Mold & Mildew Addendum” with your lease; there are helpful hints and tips on that page.
• Tenants are responsible to immediately report repeated mildew or mold growth to prevent damage.

Furnace and Wall Heater Maintenance

• If the home is equipped with a forced-air furnace, it is your responsibility to replace or clean filters every 3 months. This helps the furnace work more efficiently and save on energy costs.
• Make sure to regularly dust all furnace and fan vents.
• If your home has baseboard or cadet heaters: dust monthly and keep combustible materials away from the heater.
  

Power Outages

• If the power goes out, first check to see if it is the entire neighborhood, or just your home. If it is the whole area, please report the outage to your power company.
• If the power is out only in your home
• Check the circuit breaker box. One or more breakers may have tripped and are in the “Off” position. 
• They can get stuck in the middle, so try flipping them all off and back on, one at a time.
• If the power outage continues, report the electrical issue by submitting a maintenance request.
• Most homes are now equipped with GFCI (ground fault circuit interrupter) plug-ins. In some cases, it could shut down the power to more than just that plug. Please walk around your home to check for the GFCI plugs and press the reset button on each of them.
• If your furnace or water heater is not working and you have checked all of the above, it could be that the pilot light will need to be re-lit (for gas appliances only). Please contact NW Natural Gas to have this done, 800-882-3377.
  

Plants

• Help keep the indoor humidity levels down with proper plant care and reasonable quantity. 
• Make sure that you put drip pans under all plants. The run-off can stain or damage surfaces.
• If you have potted plants outdoors, please make sure and use the “feet” that are made specifically to raise the pots off the ground or deck.
  

Drains

• Avoid letting food, grease and hair get down the drains.
• Some dishwashers will clog from food left on the dishes when put in the machine. Be sure to scrape all excess food and debris in the garbage can before loading into the dishwasher.
• A good drain cleaning/clearing solution recipe is:
• 1 cup salt
• 1 cup baking soda
• 1 cup vinegar
• Put all the above in the drain followed by 8 cups of boiling water. 
• You can do this treatment once a month to help avoid build up.
  

Garbage Disposals

• Always run cold water while the disposal is operating to avoid damage to the unit. Let the water run long enough to grind all the material in the disposal. Let the water run for an additional 10-15 seconds afterwards to flush through the pipes. 
• Run the disposal before you start your dishwasher.
• Garbage disposals are designed to grind up softer food ONLY. They are NOT meant to grind and dispose of all foods.

Please do not put any of the following in the disposal:

• Oil of any kind
• Onion skins, banana peels, potato, carrots or cucumber peels, celery stalks, lettuce
• Spaghetti/ pasta noodles or rice
• Artichoke leaves (or anything tough like this)
• Flower stems
• Coffee grounds or beans
• Bones
• Egg Shells

Troubleshooting:

• Hit the Reset button (typically toward the bottom of the disposal)
• Confirm that the circuit breaker did not trip.
• PLEASE DO NOT  PUT YOUR HANDS IN THE DISPOSAL WITHOUT VERIFYING THAT THE POWER IS DISCONNECTED!
  

Refrigerators

To help prolong the appliance’s life and to keep it running efficiently, please note the following:

• Keep the coils of the refrigerators free of dust to maintain proper operation (airflow).
• Some refrigerators have drip pans under them. Keep them clean to prevent odors.
• Refrigerator ice makers & water dispensers are not warranted (in most cases). This means that you will be responsible for repairs.

Washer and Dryers

• If you install your own washer and dryer, please make sure to check all hoses for leaks. Make sure your drain tube has been installed properly. You are responsible for any repairs needed for those machines.
• If your home came with a washer and dryer, please take the time to get to know how to properly operate the machines.
• Check the wall and floor monthly for evidence of leaks
• Always clean out the lint trap with EVERY load to reduce a fire hazard.
• If you cannot clear a clogged vent, submit a MELD maintenance request and do NOT use the appliance until it is fixed.
• For extended trips away, it is a good idea to turn the water off at the supply shut-off.
  

 Carpet Care

• Your carpet was professionally cleaned before move-in. Please help us keep it in the best possible shape by vacuuming once a week or more to remove dirt from the carpet.
• Immediately clean up any spills (NO BLEACH) by using a wet towel and pressing down (not wiping).
• At move-out, DO NOT have your carpets cleaned. Holland Properties, Inc. reserves the right to have the carpets professionally cleaned and charged to your deposit. If carpet needs replacement due to excessive staining, pet urine or lack of care – you will be charged accordingly.
  

Wood Burning Fireplaces

• Please burn only hardwoods in the fireplaces and wood stoves. That helps to minimize a build-up of creosote in the chimney and reduce fire hazards.
• Use a fireplace screen to prevent damage from hot ashes or sparks. You may want to consider a fire-resistant rug specifically made for in front of the hearth.
• Do not leave fires unattended or burn any garbage.
  

Sliding Patio Doors, Screen Doors, and Shower Tracks

• Please be diligent about regularly cleaning the tracks of sliding doors. Having dirt and debris accumulate can damage the wheels on the doors.
• Please do not use oil or WD-40 to lubricate doors, they attract dirt and dust and could damage the wheel’s mechanism.
• The best way to keep tracks clean is to use an old toothbrush and make it a part of your monthly cleaning routine.
  

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THANK YOU AND WELCOME TO YOUR NEW HOME!